famille notoire – shipping & returns policy

returns

we are unable to offer returns

customers are responsible for return shipping costs unless the item is faulty.

refunds are processed within 5–10 working days after we receive the returned item.

damaged or faulty items

if your item arrives damaged or faulty, please email questions@famillenotoire.com within 48 hours of delivery. we will arrange a refund or replacement.

shipping information

destinations

we currently ship to the following countries:

uk – united kingdom

eu – austria, belgium, bulgaria, croatia, cyprus, czech republic, denmark, estonia, finland, france, germany, greece, hungary, ireland, italy, latvia, lithuania, luxembourg, malta, netherlands, poland, portugal, romania, slovakia, slovenia, spain, sweden

north america – united states, canada

asia – japan, south korea, singapore, hong kong, china

australia & new zealand – australia, new zealand

estimated delivery times

uk: 1–2 working days

eu: 3-5 working days

usa & canada: 5–7 working days

asia & australia/new zealand: 7–10 working days

dispatch times

orders are dispatched within 2 working days.

tracking information is provided after dispatch.

customs & duties

customers are responsible for all customs fees, taxes, and import duties.

lost or delayed packages

if a package is confirmed lost, we will issue a refund or replacement.

we are not responsible for delivery delays caused by couriers or customs.

order changes & incorrect details

incorrect shipping details or billing details? email questions@famillenotoire.com as soon as possible and we will endeavour to amend your order.

if the order has already shipped, we are not responsible for delays or losses.

orders can only be cancelled or changed within 12 hours of placing them.

contact

for any questions about your order or the 25th hour bags, please reach out to questions@famillenotoire.com and we will get back to you within 24 hours